Contact Us

Positive Technology repairs all computers and laptops — Windows desktops, MacBooks, iMacs and more — at 1000 Cypress Creek Pkwy in North Houston. Services include data recovery, laptop screen replacement, custom PC builds, computer upgrades, network setup, and managed IT services or on-demand IT support for small businesses. Same-day service is available for most repairs.

No — diagnostics are free with any repair you go ahead with. We only charge for a diagnosis if you decide not to proceed with the recommended repair and just want the diagnosis itself. Either way you know the fault and the price before any work starts, and we tell you upfront if a repair is not worth doing.

Pricing is flat and quoted upfront — no hourly billing and no hidden fees. The price depends on the actual fault, so we diagnose first and you approve the exact cost before any work begins. If a repair costs more than the machine is worth, we tell you that instead.

We diagnose the actual fault before quoting anything, and you approve the price before any work begins. If a machine is not worth repairing we will tell you that instead of selling you a repair. Flat pricing, no hourly billing, and all work is guaranteed.

Most repairs finish the same day or the next day. Screen replacements and common laptop repairs are usually one day. If a part has to be ordered we tell you the timeline upfront, before you leave the machine with us.

Yes. Your data stays on your machine, and we do not access personal files beyond what the repair requires. If a repair needs data moved, we tell you first and you decide. Data recovery work is handled the same way — we assess what is recoverable and tell you honestly before you commit.

Walk in any time. We are a real service office at 1000 Cypress Creek Pkwy Ste 201C, Houston, TX 77090, open Monday to Friday 9 AM–6 PM and Saturday 10 AM–4 PM. You will talk to the person who actually works on your machine.

Yes. On-site repair and IT support is available for homes and offices across the Greater Houston area. Call (832) 989-4686 and we will confirm a time. Business clients can also set up ongoing managed IT services so issues are handled before they become downtime.

Yes. Every repair is backed by our satisfaction guarantee — if the same issue comes back after we fix it, bring it in and we will make it right. If we use new parts, the manufacturer's warranty applies; refurbished parts carry a 30-day warranty.