Help & FAQs

Yes, we offer free diagnostics if you choose to get the repairs done with us. There is a $50 charge for diagnostics if you only need diagnostics, but if you get the device repaired, that will be applied towards the total to make the diagnostics free.

Positive Technology is the fastest computer service in the greater Houston area and suburbs. We offer same-day service for most repairs. If we have to order specific parts, it may take 2-3 business days. But in every case, we communicate with the clients and provide all details as well as expected completion date.

Yes, we offer on-site service for certain repairs. On-site computer service and on-site computer repair is available for businesses and home users. We can typically provide on-site service for basic repairs, such as virus removal, software updates, and some hardware replacements or upgrades.

Positive Technology offers upfront pricing so you don’t get unexpected expenses which can cause hardships on your finance. We inspect every device we receive and communicate with you on the repair options as well as the cost. In most cases, we provide upfront, flat fee pricing and only proceed upon your approval.

Yes, we offer data recovery services for all types of drives. We can also recover data from damaged or corrupted devices. Please contact us for a free estimate.

Yes, we offer on-site service and our technicians can help you with the setup of your new computer as well as migrating data from old computer to new computer if you need it.

Yes, we offer virus cleaning and malware cleaning. Depending on the complexity of the case, we offer variety of options for virus cleaning / malware cleaning.

Positive Technology offers software and hardware upgrades. We can help you upgrade and tuneup for computer. Specifically, we offer software upgrades, such as operating system upgrades and application upgrades. We also offer hardware upgrades, such as memory upgrades, storage upgrades, and graphics card upgrades.

Yes, we offer screen replacements for laptops and AIO desktops. We offer Apple Macbook screen repair, HP Laptop screen repair, Dell Laptop screen repair, Lenovo Laptop screen repair, Asus laptop screen repair and screen repair for many more brands. Contact us to get a quote for your laptop screen repair.

Yes, we offer a guaranteed repairs and warranty on our service. All new parts used on our repairs have at least 1-year manufacturer warranty and we guarantee our work for 30 days, which means we also offer guarantee for our labor.

The cost of IT services for small businesses varies depending on the size and complexity of your business, as well as the specific services that you need. Please contact Positive Technology to share details of your needs and connect with an expert to get a quote.